The following table lists problems that are associated with voicemail and recommends possible resolution to troubleshoot the problem.
| Problem description
|
Recommended action
|
|---|
| Message Waiting indicator on Avaya one-X Agent is not active.
|
Verify if the agent has enabled the voicemail option in the Voice Mail Integration panel of System Settings.
|
| Agent cannot log on to the voice mail over a phone call.
|
On the Avaya one-X Agent Dialpad window, send the required DTMF digits using the * or # key.
|
| Agent cannot retrieve the voice mail from the primary window.
|
Check if the agent has enabled the Voice Mail integration option in the Voice Mail Integration panel of System Settings.
|